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Quick answer

I didn't get the password reset code

Most of the time, the code is late or in Spam. Or it went to a different email or number.

  • 2 min read
  • Checked 6 November 2026

The app always says Code Sent, even when no account has that email or phone. This keeps accounts private. So check what you typed.

What to do

  1. Wait 2 minutes. Email and SMS can be slow.

  2. Look in your email's Spam or Junk folder. The subject is "CricoScore - Password Reset Code".

  3. Check the email or phone you typed. It must be the one on your account, typed the same way as at sign-up.

  4. Tap Resend next to "Didn't receive code?". Only the newest code works.

  5. No SMS? Go back, tap Email, and use your email instead.

  6. Still nothing? Write to CricoScore support. See How to get help.

Support: email cricosoft@gmail.com or WhatsApp +880 1742 920502.

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