Getting started
How to reset your password
Forgot your password? Get a 6-number code and choose a new password.
Who can do this
Anyone with a CricoScore account.
Before you start
The email or phone number of your account.
For a phone number: a phone that can get SMS.
Internet.
Ask for a code
Open the Sign In screen. See How to sign in.
Under the PASSWORD box, tap Forgot password?. The Reset Password screen opens.
Tap Email or Phone. Choose the one on your account.
Type your email in the EMAIL ADDRESS box. Or type your phone in the PHONE NUMBER box.
Tap Send Reset Code. A Code Sent box opens. Tap OK.
Set a new password
Open your email or your SMS. Find the 6-number code from CricoScore.
Type the code in the VERIFICATION CODE box.
Type a new password in the NEW PASSWORD box. Use at least 6 characters.
Type the same password again in the CONFIRM PASSWORD box.
Tap Reset Password. You see Password Reset!.
Tap Back to Sign In. Sign in with your new password.
If no code comes
Wait 2 minutes. Look in your email's Spam folder too.
Next to "Didn't receive code?", tap Resend. Only the newest code works.
Still nothing? See I didn't get the reset code.
Common problems
| Problem | What to do |
|---|---|
| "Too many reset attempts. Please try again in 15 minutes." | You asked for 3 codes. Wait 15 minutes, then try again. |
| "Reset code has expired. Please request a new one." | The code is older than 15 minutes, or the phone was typed in another way. Go back, type it as at sign-up, and get a new code. |
| "Invalid reset code. Please check and try again." | Check the 6 numbers. Use the newest code only. |
| "Passwords do not match" | Type the same password in both boxes. |
| "Could not send verification code via SMS. Please try email or contact support." | Go back and tap Email instead. No email on your account? See How to get help. |