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Quick answer

Does my app account work on the website?

Yes. The app and the website use the same account.

  • 1 min read
  • 1 picture
  • Checked 29 October 2026

What to do

  1. Click the person icon at the top right. Then click Log in.

  2. Type the same email or phone number you use in the app.

  3. Type the same password. Click Log in.

The Welcome back page on a computer, with the phone number 01712345678 and a password typed in. The Log in button is circled.
Picture 1. Tap or click to see it bigger.
The Welcome back page on a computer, with the phone number 01712345678 and a password typed in. The Log in button is circled.

Still can't sign in?

ProblemWhat to do
I signed in to the app with Google or FacebookSee Where is the Google / Facebook login?
I forgot my passwordSee How to reset your password.
"Incorrect email/phone or password."Check how you typed the phone number or email. Try the other way you may have typed it.

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